Asst Housekeeping Manager-MSC

- Train, supervise, and evaluate all Assistant Housekeeping Managers, Chief Laundry, and Chief Crew Steward.

- Plan the work schedules for the Housekeeping team, distribute assignments fairly, and monitor results.

- Conduct training meetings with all housekeeping personnel based on MSC Standards at least once a week. Review procedures, problems, and comments by the Hotel Director or highlighted in the most recent Comment Forms.

- Provide detailed and ongoing training on the use of cleaning chemicals, protective clothing, and equipment assigned to the Housekeeping department. Ensure all personnel understand how to read, understand, and respond to accidents that may be caused by these chemicals and/or equipment.

- Ensure all Housekeeping personnel know where to find and how to read the Material Data Safety Sheets relating to chemicals used in their duties.

- Provide the highest standard of cleanliness, disinfection, and service to Guests in all accommodation spaces.

- Implement and follow the Standard Procedures for all operations in the Housekeeping Department.

- Provide cleaning, disinfection, preparation, service, and presentation for all Guests, Staff, and Officers' Cabins.

- Clean and disinfect all public lounges, fittings, and fixtures.

- Evaluate all Housekeeping personnel for the Hotel Director based on performance, ability, loyalty, and excellence before the termination of their contract and before you leave the ship for any reason.

- Administer absolute equality in assessments, promotions, and positioning, regardless of race, gender, origin, gender orientation, religion, or family connections.

- Ensure by example that no monies or favours are requested or demanded from any Housekeeping personnel. Report any attempt to require or accept monies from personnel within the department to the Staff Captain. The Housekeeping Manager is not permitted to require any payment or favour from any crewmember.

- When new Crew embarks, ensure they receive a full familiarization of the ship to understand where all Guests and Crew areas are located. This requires a full familiarization tour of the ship at appropriate times. Familiarization tours are to be recorded.

- Familiarize and train new crew for a fair period before assigning them to full-force duties, usually assigning newcomers to work with experienced help.

- Conduct organizational meetings with all Housekeeping Utility personnel each day to check on attendance and assign duties resulting from overnight incidents or changes to schedules.

- Conduct weekly meetings for all sections of the Housekeeping department at suitable times, keeping a detailed record of all matters raised and discussed, including operational, personal, technical, or compliance issues. Records are to be signed by all attendees, with details of all actions and follow-up actions. Records are to be held for 12 months on board and sent to Head Office at the end of each month.

- Inspect cabin cleanliness (minimum 100 cabins in seven days cruise).

- Inspect public area cleanliness (public toilets, ashtrays, elevators, glass surfaces, finger marks on doors, etc.) at least twice a day, every day of the cruise.

- Create an action plan with the Assistant Housekeeping Managers/Chief Crew Steward to improve the Housekeeping Operation/Crew Department operation.

- Inspect the housekeeping team regularly to ensure everyone is on duty, dressed, hair groomed correctly, with no exposed tattoos, body jewellery, or piercings, always wearing a clean uniform with the name badge in the correct position.

- Assign suitable personnel to take care of indoor plants (genuine or imitation).

- Provide a distribution of beach towels into guest cabins, maintaining a written record of discrepancies reported to the Hotel Director for appropriate charges for lost or unreturned towels.

- Prepare the external gangway area with appropriate decorations and keep it clean at every port.

- Provide a daily poolside service for guests, including the placement of deck chairs, and maintain the poolside area in a clean, litter-free condition by continual monitoring and cleaning.

- Teach and follow all Company protocols relating to the disinfection of showerheads to eliminate the possibility of Legionella bacteria development by immersing showerheads in a disinfection solution provided by the Company once every six months.

- Give a fair hearing to crewmember suggestions and complaints, providing follow-up to the Hotel Director, and recording all complaints and suggestions.

- Rotate Housekeeping personnel through positions according to contracts, ability, and special requirements.

- Correct any work performance that does not meet standards.

- Ensure fairness in making judgments, always implementing Company rules and regulations.

- Avoid the use of any abusive or unacceptable language in the presence of Crew or Passengers.

- Avoid any physical act of any kind that may be construed as abusive or excessive.

- Participate in an administrative and proactive manner in the Ship's Emergency response plans, including (but not limited to) Faecal Contamination Response, Child Illness Response, Gastrointestinal Outbreak response, SARS response, H1N1 controls, and any other response plans as required by the Company.

- Ensure that all Housekeeping equipment and machinery (vacuum cleaners, nebulizers, water extractors, shampoo machines, etc.) are maintained in good condition, reporting any defects, loss, or breakages to the Hotel Director and Corporate Office.

- Execute a complete handover for the incoming Housekeeping Manager at the termination of your current contract, as specified in the MSC Standard Procedures Manual. Perform a full inventory of all POC DOT HK during the handover between disembarking and embarking Manager. The full inventory is to be recorded in MMS, submitted to the Hotel Director, and sent to the Director of Housekeeping Services, accompanied by the “Statement of Responsibility" (SP 01.00.07). The embarking HK must carry out a new inventory of the items listed within 15 days from their embarkation date.

- Perform monthly inventories of the Housekeeping endowments, recording the count results in MMS and reporting any discrepancies to the Hotel Director and Director of Housekeeping Services. Update MMS stocks whenever equipment or material is embarked, disembarked, damaged, or lost.

- Prepare the requests for Housekeeping endowments in cooperation with the Hotel Store Supervisor (HSS). Consider the Standard Procedure RDA (SP 09.01.02), the Container Calendar, and the Hotel Store PAR STOCK provided by the Procurement department during the preparation of the RDA. The Housekeeping Manager should be promptly informed by the HSS whenever a new item is delivered on board. HSS and Housekeeping are co-responsible for any missed implementation of the new items on board.

- Apply continuous and careful monitoring of the assigned budget. Take appropriate actions to correct any budget overruns, implementing solutions to ensure proper management of endowments, equipment, and consumables. Guarantee that MMS data are always up to date and reliable.

- Conduct weekly Guests cabin inspections in different categories with the Assistant Housekeeping Manager in charge of the section(s).

- Understand and oversee the operation of the laundry, checking the speed of operation and quality of products, reporting faults or failures to the Hotel Director, and maintaining regular liaison with the Chief Laundryman to ensure the quality of the Guests and Crew laundry service. This includes the Linen store and tailoring facility.

- Provide daily cleaning and disinfection of the Childcare facility, including indoor and outdoor play areas and children's toilet facilities.

- Provide cleaning and disinfection of concession spaces and facilities where these are part of a concession contract or agreement (spa public spaces, etc.).

- Provide a 24-hour cleaning and sanitizing service for all Guest toilet facilities, ensuring constant replenishment of supplies as stated in the Standard Procedures Manual, and recording on work schedules the times these facilities were cleaned.

- Advise the Hotel Director in writing of all requests for holidays, disembarkation, etc., of Housekeeping personnel.

- Provide an efficient service to transfer Guest's baggage between cabins and the location set by the Staff Captain for baggage embarkation and disembarkation, ensuring at all times that all Housekeeping personnel involved in baggage movement are issued (at no cost) safety shoes, protective lumbar supporting belts, and protective gloves.

- In cooperation with the F&B Manager, provide the Minibar service to Guest cabins. Operating from an assigned minibar pantry, distribute minibar items to Guest cabins, and supervise the charging of these items into the Fidelio system. Provide training for Housekeeping personnel involved in this operation.

- In cooperation with the IT Manager, assist in the preparation of the terminal area ashore using flags and other company decorations, providing transport assistance for equipment used at embarkation, and ensuring all this equipment is returned on board before sailing.